At Skyline Innovations SARL, we are committed to providing high-quality digital products and services that meet your expectations. This Refund and Returns Policy outlines the terms and conditions under which we accept refund requests and returns. Please read it carefully to understand your rights and our obligations.
1. Digital Products
Due to the nature of digital products such as software, plugins, themes, licenses, and downloadable content, all sales are considered final once the product is delivered or made available for download. We do not offer refunds or returns for digital products unless explicitly stated in this policy.
This policy is in place to protect both our customers and our intellectual property rights, ensuring that digital products are not duplicated or redistributed unlawfully.
2. Eligibility for Refunds on Digital Products
Refunds for digital products may be considered only in the following circumstances:
- Defective Products: If the product is proven to have significant defects or malfunctions that prevent its proper use.
- Misrepresentation: If the product materially differs from the description provided at the point of sale.
- Technical Issues: If you are unable to download or access the product due to technical problems on our end and we cannot resolve the issue promptly.
To be eligible for a refund, you must notify us within 7 calendar days of the purchase date and provide sufficient evidence to support your claim.
3. Refund Request Process
To request a refund, please contact our customer support team by emailing [email protected] or calling +33 7 59 88 80 83. Include the following details in your request:
- Order number and date of purchase
- Detailed description of the issue
- Supporting documentation or screenshots (if applicable)
Once your request is received, we will acknowledge it within 2 business days and conduct a thorough review. Refund decisions will be communicated within 5 business days following the review.
Approved refunds will be processed using the original payment method within 10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
4. Returns for Physical Goods
If you purchase any physical goods (such as merchandise or hardware, if applicable), the following terms apply:
- You must contact us within 14 calendar days of receiving the product to initiate a return.
- The product must be unused, in original packaging, and in the same condition as when you received it.
- You may be responsible for return shipping costs unless the item is defective or the wrong product was sent.
- Refunds for returned physical goods will be issued after we receive and inspect the returned item.
5. Non-Refundable Items
Some products and services are non-refundable, including but not limited to:
- Custom software development services once the project has commenced
- Completed digital downloads and licenses
- Services rendered or consultations provided
6. Cancellation Policy
If you wish to cancel a service or order, please contact us as soon as possible. Cancellation before service commencement may be eligible for a partial refund depending on the work already completed. Once work has started, cancellations may not be eligible for refunds.
7. Contact Information
If you have any questions or need assistance with refunds or returns, please contact us:
- Company: Skyline Innovations SARL
- Address: 44 rue Pasquier, 75008 Paris, France
- Phone: +33 7 59 88 80 83
- Email: [email protected]
- Website: skylineinnovations.tech
8. Updates to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about your rights and our practices.